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Delivery information

 

The retail price of firewood has two main components – the wood and the price of getting it to you. Our goal is to deliver top-quality firewood quickly and in the most convenient way. To reduce our road miles, make our delivery service as efficient as possible and reduce our carbon footprint to a minimum, our deliveries are made by a distribution company, which has depots located throughout the UK. For your convenience, all pallets and crates are delivered using vehicles with a tail lift.

DELIVERY 

finelogs.co.uk provides FREE UK MAINLAND DELIVERY (the price already includes delivery and VAT). 

Most orders are delivered NEXT DAY (see below for locations serviced within 3 business days).

Our deliveries cover most of the UK, and some areas of Ireland (for exceptions see below). 

Standard delivery* is Monday to Friday 9am to 5pm. 

If this is not convenient, you may also choose a different delivery time (including Saturday) for an additional charge. 

Standard delivery requires a signature. If you won’t be there to sign, please mention this when you order or via e-mail.
 
This may be convenient if you have a busy schedule or know that you will not be available to sign on the day. The driver will place the goods outside your address on a hard, flat surface, such as the front drive or by the side of your house. Please note that finelogs.co.uk does not accept responsibility for stolen or misplaced deliveries.
 
* If nobody is available to accept your delivery, or if we’re unable to leave the delivery safely, please note there will be a redelivery charge of £35 per consignment (for each additional attempt). It is your responsibility to ensure that the above conditions are met for delivery, prior to placing your order.
 
DELIVERY OPTIONS
 
Choose your delivery time (for exceptions see below):
 
  • FREE UK Standard delivery is Monday to Friday 9am to 5pm. 
  • AM (9am - 12midday) – surcharge £15 per consignment.
  • TIMED: Timed From 9am - 10:30am – surcharge £30 per consignment ; Timed From 10:30am - 5am - surcharge £20 per consignment.
  • SATURDAY - surcharge £60 per consignment.

 

BEFORE BOOKING

Please consider the following:

  • Our delivery vehicles are at least 3.4 m high and at least 2.8 m wide.
  • Our vehicles will not run on uneven surfaces, glass, mud, loose gravel, soft ground or steep slopes.
  • Your point of access must include a hard surface and be sufficiently wide, free of obstacles and reasonably level.
  • You should ensure that you have sufficient space to store your logs, briquettes or wood pellets.

 

ORDER PROCESSING

Our standard delivery option is available for all customers and products:
 

1. Place your order.
2. Receive order confirmation.
3. Our delivery partners will contact you to agree a delivery time.

If we anticipate any delay, a member of our customer service team will contact you with a new delivery date. 
 

If you have any questions about our delivery process, please do not hesitate to contact us: helpme@finelogs.co.uk

  

Please see list below which areas finelogs.co.uk deliver to: BIRMINGHAM (B); SHEFFIELD (S); GLASGOW (G); MANCHESTER (M); NOTTINGHAM (NG); NEWCASTLE UPON TYNE (NE); CARDIFF (CF); EAST LONDON (E); SOUTH EAST LONDON (SE); LEICESTER (LE); BRISTOL (BS); PETERBOROUGH (PE); SOUTH WEST LONDON (SW); EDINBURGH (EH); LIVERPOOL (L); NORTH LONDON (N); PORTSMOUTH (PO); COVENTRY (CV); BRIGHTON (BN); READING (RG); LEEDS (LS); DONCASTER (DN); DERBY (DE); SWANSEA (SA); GUILDFORD (GU); NORWICH (NR); TONBRIDGE (TN); SOUTHAMPTON (SO); CHESTER (CH); CHELMSFORD (CM); NORTHAMPTON (NN); STOKE-ON-TRENT (ST); WARRINGTON (WA); OXFORD (OX); ROCHESTER (ME); GLOUCESTER (GL); STOCKPORT (SK); CLEVELAND (TS); IPSWICH (IP); BRADFORD (BD); YORK (YO); NORTH WEST LONDON (NW); BOURNEMOUTH (BH); EXETER (EX); PLYMOUTH (PL); LLANDUDNO (LL); REDHILL (RH); WEST LONDON (W); KINGSTON UPON THAMES (KT); PRESTON (PR); SOUTHEND-ON-SEA (SS); ROMFORD (RM); WAKEFIELD (WF); MILTON KEYNES (MK); ABERDEEN (AB10-30, 32, 39); TWICKENHAM (TW); HEMEL HEMPSTEAD (HP); NEWPORT (NP); BLACKBURN (BB); CANTERBURY (CT); HARROW (HA); OLDHAM (OL); SWINDON (SN); WALSALL (WS); HULL (HU); BATH (BA); DARTFORD (DA); CAMBRIDGE (CB); COLCHESTER (CB); DUDLEY (DY); CROYDON (CR); STEVENAGE (SG); WOLVERHAMPTON (WV); MOTHERWELL (ML); BOLTON (BL); SLOUGH (SL); SOUTHALL (UB); KILMARNOCK (KA; except KA27-28); KIRKCALDY (KY); DARLINGTON (DL); ENFIELD (EN); SHREWSBURY (SY); LUTON (LU); ILFORD (IG); LANCASTER (LA); TAUNTON (TA); PAISLEY (PA1-19); CARLISLE (CA); CREWE (CW); WIGAN (WN); DURHAM (DH); BROMLEY (BR); TRURO (TR; except TR21-25); LINCOLN (LN); WORCESTER (WR); TORQUAY (TQ); BLACKPOOL (FY); FALKIRK AND STIRLING (FK); HUDDERSFIELD (HD); WATFORD (WD); SUNDERLAND (SR); ST. ALBANS (AL); SALISBURY (SP); IVERNESS (IV1, 2, 3); SUTTON (SM); DORCHESTER (DT); TELFORD (TF); HEREFORD (HR); PERTH (PH1-14); HALIFAX (HX); DUMFRIES AND GALLOWAY (DG); HARROGATE (HG); GALASHIELS (TD); LLANDRINDOD WELLS (LD); CENTRAL LONDON (WC); CENTRAL LONDON (EC). 

 

 

 
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