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Money back guarantee


Standard guarantee

The following conditions apply to all purchases regardless of any additional money back guarantee we may offer.

If, for any reason, you are unhappy with the goods ordered or change your mind, you have the right to cancel under the Consumer Contracts Regulations (after 13 June 2014).

  • Before the goods are despatched: Please contact us in writing as soon as possible, ideally by e-mail (helpme@finelogs.co.uk), and we will refund the price you have paid.
  • After the goods are despatched: You can cancel within 14 days after you have received the goods. Please contact us in writing as soon as possible, ideally by e-mail (helpme@finelogs.co.uk).  You will need to return the goods to us in their original packaging and original condition at your own expense. We will refund you the price you have paid.
  • Faulty goods: If you have received goods that have been damaged in transit or are faulty, please notify us, ideally by e-mail (helpme@finelogs.co.uk), within 14 days of delivery. We will arrange for collection of the Goods. Goods should be returned in the original packaging where possible.
When you properly cancel your order and return any goods as requested, a refund will be provided within 14 days of cancellation or receipt by us of the returned goods. This does not affect your statutory rights as a consumer. 
Full satisfaction money back guarantee
The following terms and conditions apply to products that specifically state they are covered by our full satisfaction money back guarantee. Please read this before making your purchase. Non-adherence to these conditions will void the guarantee.
  • All money back guarantees offered by finelogs.co.uk are subject to a maximum period of 30 days from date of purchase, unless otherwise stated. No refund claims outside of this period will be considered.
  • The original product container, including any remaining product, must be returned to us.
Our money back guarantee is offered in good will and we hope that our customers will take the time to provide us with the necessary feedback if claiming against the guarantee.

We reserve the right to withdraw the guarantee if we suspect any abuse of our money back guarantee offer.
Please print this page and keep it for your own reference.

Thank you for taking the time to read the terms and conditions of our money back guarantee. We hope it demonstrates our confidence in the product ranges we stock and provides you with another good reason to make a purchase from finelogs.co.uk.


These money back guarantee terms and conditions were last updated on 25th March 2015.


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